Customer Support:
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How can I install eSIM with QR code on my iPhone? |
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Time needed: 1 minute.
Please login to your account for BTel eSIM profile (QR Code) and use your mobile phone camera to install it on your device. Please follow our step by step installation guide below.
Update your iOS version: On your iPhone, go to Settings > General > Software Update and update to iOS 13.3 or later.
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Step 1:
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Step 2:
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Step 3:
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Open your camera app and scan the QR code
Open your camera app and scan the QR code. A pop-up will appear at the top of the screen, click on it |
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Tap on "continue" and "add data plan"
Tap on "continue" and "add data plan" in the following screens
Good to know: BTel is a worldwide connectivity service of the Transatel company |
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Rename the new plan
Rename the new plan as BTel to find it more easily |
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Step 4:
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Step 5:
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Step 6:
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Select a carrier for voice calls
Select your local carrier as default line (for voice) |
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Select a carrier for FaceTime & iMessage,
Select your local carrier for FaceTime & iMessage,
You'll be able to use your BTel data for iMessage, but as your BTel line does not have a phone number you can share, it is not necessary to associate it to your Apple ID |
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Select BTel for Mobile Data
Select BTel for Mobile Data
Do not allow Mobile Data Switching - you would risk roaming on your local carrier |
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How to manually install an eSIM profile using an activation code on Android? |
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Time needed: 1 minute.
Please login to your account for BTel eSIM profile (QR Code) and now you want to install it on your device, follow our step by step installation guide below.
Update your Android phone.
Go to the settings of your smartphone:
- Go to Connections
- Go to SIM card manager
- Press 'Add a mobile plan'
- Go to 'Scan carrier QR code'
- Press 'Enter code instead'
- Retrieve the activation code from your BTel online profile after login
- Enter the activation code and press 'connect'
Press 'Add and use it now'.
Your profile is being installed.
Your profile is now installed and active.
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I bought a new phone, how do I install my eSIM profile from old phone to new phone? |
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Time needed: 1 minute.
First delete your eSIM profile from old phone, then login to your account for BTel eSIM profile (QR Code). Scan QR code on your new phone or device using the camera.
Remember your eSIM could belong to only one device. If you have issues installing the eSIM on your new device, please feel free to contact us.
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What is the Full list of eSIM enabled mobile devices? |
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How to get 5G service? - Apple & Android |
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You can get 5G with BTel in the countries listed below when 5G coverage is available. However, your device may not automatically connect to the local operator offering 5G coverage, see below how to manually configure your mobile device to connect to a selected mobile network.
Please note that when the selected operator's 5G coverage is not available in certain areas, your device will automatically switch to 4G. You will never lose connectivity.
Also, countries covered by 5G are included in standard BTel data plans, just configure your 5G-enabled device as follows to enjoy 5G connectivity at no additional cost:
- Activate 5G on your device
- Select 5G partner in the country you are located
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| | 1- Activate 5G on your device | 2- Select 5G parter in the country you are located |
| Android | Setting > Connections > Mobile Networks > Preferred Network > Select 5G | Setting > Connections > Mobile Networks > Network operations: deativate auto. mode > Select 5G provider in the country following the table below |
| Apple | Settings > Mobile Data > Choose your SIM card > Voice & Data > select 5G | Settings > Mobile Data > Choose your SIM card > Network selection: deactivate auto. mode > Select 5G provider in the country following the table below |
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This is the list of our 5G partners: |
| Country | 5G Partner |
| Austria | A1 Telekom |
| Belgium | Orange (Mobistar), Proximus |
| Bulgaria | A1 Telekom |
| Denmark | Telia |
| Estonia | EMT |
| Finland | Telia (Sonera) |
| France | SFR |
| Israel | Pelephone |
| Italy | WindTre |
| Japan | NTT DoCoMo |
| Luxembourg | Orange |
| Netherlands | KPN |
| New Zealand | 2Degrees |
| Norway | Telia |
| Poland | Orange |
| Portugal | Meo (TMN) |
| Slovenia | A1 |
| South Korea | SK Telecom |
| Spain | Orange |
| Sweden | Telia |
| United Kingdom | EE |
| United States | T-Mobile |
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This list is expanding every month. Stay tuned!
Warning : 5G is x10 faster than what you can get with 4G - It takes less time to transmit the same amount of data. With such a speed, your data plan may run out faster. |
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What currency do I get billed? |
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You will be billed in USD.
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What is eSIM product, how does it get delivered? |
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eSIM is our wireless network configuration, which gives access to our Internet service worldwide, and you can access it under your account after login.
Once you purchase a data plan, an email will be sent to you and QR code for eSIM will be added to your online customer profile, please check above questions on installation of eSIM on iPhone or Android phones for more details.
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Do I get refund if I picked a wrong data plan? |
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We suggest to check your mobile phone device under supported devices list above before purchasing a data plan.
Internet data plan gets activated as soon your mobile device gets connected to our network after the installation of the eSIM via QR code on your mobile device.
There will be no refund offered if data plan got activated on your mobile device already. However, if you have not activated the data plan on your mobile device and
realized that you do not need this service within the 24 hours of the purchase, please send us a message via contact us page and
a technical support person will terminate the data plan and refund your money on the credit card used at the time of the purchase within 15 days. An email notification will be sent to you for the refund.
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How can I renew or reload data to my account? |
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You can login to your account any time and purchase more data plan(s). You can also purchase mutiple data plans if you are travelling around the different regions of the world.
Our eSIM can handle multiple data plans simultaneously.
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